Contact Us via the Aspero App – Retail Investors

If you’re currently using our Aspero app on android or iOS, you can also reach us directly through our app by following the simple steps below:

1. Go to the profile section of your app
2. Select Raise a query
3. Enter the details of the query: fill in the subject line with the primary area of support required: such as failed payment, unable to complete KYC, Settlement queries etc and then specify the exact issue you’re facing in the below section. The more details you provide, the faster will be your resolution. You can also add screenshots in the same section to help us get a better understanding of your issue. Once all the details are added, proceed to click on submit.

Shortly after, you will receive a ticket ID from our customer support team acknowledging the receipt of your query on your registered email ID. The remaining correspondence regarding the query shall also be conducted via the same email ID. You can expect to hear from us within 24-48 hours of your submission.

For Wealth Partners & Financial Advisors

If you need any assistance with the platform, please feel free to write to us on support@aspero.in describing the issue / the help you need from us. Please add as many details as you can so we can respond effectively. Shortly after, you will receive a ticket ID from our customer support team acknowledging the receipt of your query on your registered email ID. The remaining correspondence regarding the query shall also be conducted via the same email ID. You can expect to hear from us within 24-48 hours of your submission.