Refunds and Cancellations
CSPL runs the Platform which is in nature of an investment platform. Therefore, no refund or cancellation is offered on the invested amount or the investment. As such, it is expressly clarified that User shall not be eligible for any refund or cancellation on the invested amount or the investment through the Platform. Any gesture of goodwill by CSPL such as refunds and/ or reimbursement of transaction charges or any other sum, shall not constitute an acknowledgment of any wrongful act or liability by CSPL and User shall not have and hereby waives any recourse under law or otherwise against CSPL. However, in case the investment amount has been debited from the User’s account, refund can be initiated to the extent of such amount debited in the following cases:
If the payment fails to get credited to the designated account of the issuer or exchange;
1. The order for purchase is cancelled.
2. Usually any refunds will be processed within 7-10 business days from the date of investment. However, in case of cancellation of order (as specified under (ii) above), the refund will be processed within 90 business days from the date of investment.
Any refund will be processed only to the bank account of the User through which the payment was made.